Refund Policy

SSL certificates are eligible for a full refund within 30 days of purchase in the following circumstances:

Refunds are not available for certificates that have been successfully issued and downloaded, regardless of whether they have been installed. If you purchased the wrong certificate type, contact us — we may be able to arrange a replacement at a discounted rate.

Software licences (Kommo CRM and similar) are non-refundable once the licence key has been delivered or the activation link has been used.

If you receive a non-functional licence key, contact us within 48 hours and we will provide a replacement at no charge. If we are unable to provide a working replacement, a full refund will be issued.

Hardware products (laptops, networking equipment, printers, storage devices, headsets, scanners etc.) are eligible for return and refund within 7 days of delivery in the following circumstances:

Keep original packaging, accessories and proof of purchase where available. Opening packaging to inspect or discover a defect does not by itself disqualify an eligible defective-item claim. Return shipping costs are covered by Crozsi for eligible returns. Cosmetic damage caused after delivery is not covered. Prompt reporting helps us investigate courier damage. These reporting windows do not remove rights that cannot be excluded under applicable law.

To request a refund:

We will acknowledge your request within 1-3 business days and respond with a decision within 3 business days.

Approved refunds are processed within 7–10 business days to the original payment method. Bank transfer refunds may take an additional 3–5 business days depending on your bank.

GST amounts are refunded in accordance with applicable GST regulations. A credit note will be issued for all refunded transactions.

For refund queries:
Email: info@crozsi.in
Phone: +91 99443 55724
Address: 1/32, Rani Nagar, Vadakkuthottam, Malumichampatty, Coimbatore, Tamil Nadu – 641050, India