Refund Policy

SSL certificates are eligible for a full refund within 30 days of purchase in the following circumstances: • The certificate has not yet been issued • The certificate fails domain or organisation validation through no fault of the customer • A technical error occurs preventing issuance Refunds are not available for certificates that have been successfully issued and downloaded, regardless of whether they have been installed. If you purchased the wrong certificate type, contact us — we may be able to arrange a replacement at a discounted rate.

Software licences (Kommo CRM and similar) are non-refundable once the licence key has been delivered or the activation link has been used. If you receive a non-functional licence key, contact us within 48 hours and we will provide a replacement at no charge. If we are unable to provide a working replacement, a full refund will be issued.

Hardware products (laptops, networking equipment, printers, storage devices, headsets, scanners etc.) are eligible for return and refund within 7 days of delivery in the following circumstances: • The product is Dead on Arrival (DOA) • The wrong product was delivered • The product is physically damaged upon delivery (report within 24 hours with photographs) Products must be returned in original, unopened packaging. Return shipping costs are covered by Crozsi for eligible returns. Cosmetic damage caused after delivery is not covered. Physical damage not reported within 24 hours of receipt is not eligible for return under this policy.

To request a refund: 1. Email info@crozsi.in with subject "Refund Request – [Order/Quote Number]" 2. Describe the reason for the refund request 3. Attach supporting documentation (photographs for hardware, error messages for software) We will acknowledge your request within 1 business day and respond with a decision within 3 business days.

Approved refunds are processed within 7–10 business days to the original payment method. Bank transfer refunds may take an additional 3–5 business days depending on your bank. GST amounts are refunded in accordance with applicable GST regulations. A credit note will be issued for all refunded transactions.

For refund queries: Email: info@crozsi.in Phone: +91 99443 55724 Address: 1/32, Rani Nagar, Vadakkuthottam, Malumichampatty, Coimbatore, Tamil Nadu – 641050