Privacy Policy

This Privacy Policy applies to Crozsi Ecommerce Private Limited ("Crozsi", "we", "us", "our"), incorporated in Tamil Nadu, India (CIN: U47912TZ2024PTC032053, GSTIN: 33AAMCC0041J1ZZ), operating the website crozsi.in. We are committed to protecting your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection laws.

We collect the following information when you create an account or interact with our platform: • Account details: name, email address, phone number, password (hashed) • Company details: company name, GSTIN, registered state, industry, company size • Transaction data: quote requests, order history, payment records • Usage data: pages visited, features used, device information, IP address • Communications: emails, support tickets, and messages sent to us We do not collect sensitive personal data such as Aadhaar, PAN, financial account numbers or biometric data.

We use your information to: • Provide and operate the Crozsi platform • Process quote requests and orders • Generate GST-compliant invoices • Send transactional emails (order confirmations, quote responses) • Send service notifications and important account updates • Improve our products and services • Comply with legal and regulatory obligations We will only send marketing communications if you have explicitly opted in. You may unsubscribe at any time.

We do not sell your personal data. We share data only with: • Technology service providers: Supabase (database and authentication), Vercel (hosting), Resend (email delivery) — all under data processing agreements • Payment processors: Razorpay, for payment processing only • Government authorities: when required by law or court order All third-party providers are contractually bound to protect your data and may not use it for their own purposes.

We retain your data for as long as your account is active or as needed to provide our services. Invoice and transaction data is retained for 8 years as required under Indian GST law. You may request deletion of your account and personal data by contacting us at info@crozsi.in. Transaction records required for legal compliance will be retained even after account deletion.

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, row-level security on our database, and access controls limiting data access to authorised personnel only. However, no system is completely secure. Please use a strong, unique password for your Crozsi account.

We use essential cookies only — required for authentication and session management. We do not use tracking, advertising or analytics cookies. You may disable cookies in your browser but this will affect your ability to sign in.

You have the right to: • Access the personal data we hold about you • Correct inaccurate data • Request deletion of your data (subject to legal retention requirements) • Withdraw consent for marketing communications at any time • Lodge a complaint with the relevant data protection authority To exercise any of these rights, contact us at info@crozsi.in.

For privacy-related queries: Crozsi Ecommerce Private Limited 1/32, Rani Nagar, Vadakkuthottam, Malumichampatty Coimbatore, Tamil Nadu – 641050 Email: info@crozsi.in Phone: +91 99443 55724